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Reboot: three years on

I've decided to revive this blog, after a three-year hiatus, to post news and thoughts about my current role as Head of Development Services, in the IS Applications Division, at the University of Edinburgh.  My aim is to give some visibility to what goes on "behind the scenes" (or should that be "behind the screens"?) and to reveal the sort of issues that face IT in a Russell Group university.

My current job is quite different from my previous role at the National e-Science Centre, which was the topic of the previous incarnation of this blog.  Some issues, such as virtualisation and cloud, are common to all IT jobs these days, but the emphasis of my current job is on support and administration systems rather than research.  One important difference is that I must stress that all the posts here will not represent the official position of the University of Edinburgh in any way.

To start off, let me point you at an interesting comparison of the "student experience" at three European universities.  This posting doesn't mention IT at all - which is a little humbling.  On the other hand, perhaps this is how it should be.  People come to university to learn, not to use the IT.  People tend to notice IT most when something goes wrong, so no news can be good news.   Thanks for Guillermo Rein for noting this via LinkedIn. .


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The Service Excellence programme is overhauling (the buzzword is "transforming") our administrative processes for HR, Finance, and Student Administration.  Linked to this is a programme to procure an integrated ERP system to replace the adminstrative IT systems. 

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