Distributed Thinking

I'm pleased to see that UCISA's Executive Secretary has written a blog post about the Unidesk shared service for service management.  This was set up by the universities of Edinburgh, St. Andrews and Abertay, who were joined last year by Sheffield Hallam.  Unidesk currently provides facilities for incident reporting and handling (i.e. service calls), enhancement request, and for managing change & release.  The next development of the service will add a configuration management database. I am impressed that Peter managed to write his blog post without once mentioning the ITIL framework for service management.  From our point of view, the entire aim of the Unidesk project was to provide a comprehensive service for the ITIL set of practices.  Peter is more interested in how the shared service was set up and managed. Unidesk has been a great success for us.  It hasn't always been plain sailing behind the scenes, as you would expect with any complex I...

On the rare occasions when we computer folk get to collaborate with artists, I'm always fascinated by the different ways we approach design.  I first noticed this back when I was working for the National e-Science Centre and an art project used our video conferencing system for a live performance project.   During the performance the video system started to glitch.  Instead of stopping and fixing the problem, the musicians and dancers started to incorporate the glitch into the work.  That was neat. More recently, some of my colleagues have worked with artists on a couple of web applications.  These collaborations have exposed wide differences in the ways people think.  For one project, we did our usual approach of producing wire-frame outlines of the user interface, with the aim of letting sample users step through a draft design.  To our surprise, the users couldn't handle this sort of abstraction.   They needed to see a completed gra...

I am delighted that Applications Division will be giving two presentations at this year's EDUCAUSE conference in California.  Traditionally we have found it hard to get proposals accepted, so it is good to have this opportunity to be recognised internationally for the quality of our work. The two talks will be: "Darwin, Finches and poker chips - an Agile journey", by Dawn Nicholls and Bill Lee "From Black Hole to Gold Mine - Adding Analytics to the University Portal", by Martin Morrey I've been closely involved with our adoption of Agile methods.  Dawn and Bill will be presenting what we have learned, especially regarding techniques for engaging users in the project prioritisation procedures.  They are aiming to use Agile techniques in the session itself, giving delegates the chance to vote on which topics to discuss most. Martin has done great work on making information available about which tools our students and staff actually use.  As thi...

I first came across the notion of " technical debt " in a web article about Agile development methods. The phrase instantly struck me as a pithy summary of all the problems that IT people experience with poor quality code that is rushed out to meet deadlines, code that will cause problems down the line.  We know the problems are there, waiting to hurt us, while our business partners tend to be oblivious to them. So I was attracted by a local BCS Event on the topic.  I went along this evening to hear Ali Law lead an interesting and wide-ranging discussion.  Ali gave me a lot to consider.  I've always thought of technical debt in terms of maintainability, i.e. of code becoming harder to adapt as it becomes twisted out of shape.  Tonight's discussion suggested that technical debt could include defects, redundant functionality, mismatch with a changing environment, and complexity (of requirements, of design, of code...), as well as maintainability and supportabil...

JISC have announced a programme to fund student projects over the summer.  They're calling it the Summer of Student Innovation and they are looking for projects that will use technology to improve student life  Students can pitch their ideas on the web site and the selected projects will get £5,000 to transfer the ideas into prototypes. This seems a neat idea and we have an example at Edinburgh of how this can work.  Last summer, two students from the School of Maths built a web application to help students choose the course modules most appropriate to them, taking into account their results in the previous year as well as their interests.  We are funding them for a year to develop this into a fully supported university system. It will be interesting to see what results are produced by the new JISC initiative. http://elevator.jisc.ac.uk/

A post by Jerry Fishenden has pointed me to the blog of the UK Government's Chief Technology Officer, Liam Maxwell , in which he describes the latest stage in the government's rebalancing or reform of its IT.  They have taken a significant shift away from incompatible vendor-dominated services, instead adopting cloud-based infrastructure, shared back-office services, common platforms, and open standards.  They intend to allow small, nimble vendors to fill particular niches, in a culture that is open to change.  This is a massive change and very welcome. In this latest iteration, they have released a set of guidance documents for CTO's .   This is worth reading - I particularly like the section on technology architecture .  Also this week, Chris Sexton of Sheffield Uni blogged about the Eduserv conference , which had an opening keynote about the same topic. It occurs to me that these documents are also useful for CTOs to share with their non-technical col...

Yesterday evening a group of us assembled on the Meadows and proceeded to play rounders for 90 minutes.  We were a mixture of people from Applications Division and from the University Web Site team, all involved to some extent in our investigation of the Drupal CMS .  As we work in different buildings, some 15 minutes walk apart, we rarely all congregate and our project manager decided that a social event was in order.  As we all turned down his offer of golf, rounders was the preferred option. I've been to many team social events in my life but I don't think I've played rounders since I was at school.  It was fun.  After 90 minutes, several of us were beginning to ache and we gladly retired to a nearby restaurant.  My legs still ache today. What does this achieve, from a work point of view?  Well, at the most basic, it help to puts faces to names.  More than that, it helps us to work together, because we've played together.  We learnt a ...

Every four months, our Division's management team have an Away Day, a chance to concentrate on particular aspects of our work without the distractions of our day-to-day responsibilities.  We don't go very far, just to a meeting room in the University's Salisbury Green hotel , right next to Arthur's Seat , but it is away from our respective desks. Yesterday we focused on the three year strategy for our own services, the ones run by our Service Management section.  These include the university portal, the web hosting service, the lecture capture service, the VLEs and other technology-enhanced learning tools, the ID management system, the electronic voting system, and others.  The three team leaders from the section presented their plans clearly and their presentations triggered lots of discussion.  We reviewed their plans for making services even easier to use from smartphones and tablets, adding functionality without duplicating effort, and integrating services so ...

I spent an informative and enjoyable day with a proto-community of people pursuing Enterprise Architecture in UK Higher Education.  Many of the participants had been previously involved in JISC projects and have enjoyed similar events in the past, so I began the day as a bit of an outsider.  In the University of Edinburgh, our progress in adopting "architectures" is mainly on the IT side, via our Applications Architecture and our use of Service-Oriented Architecture .  Enterprise Architecture would integrate all this IT activity with the business processes and goals of the University (or what I sometimes call the administrative processes, for those readers who are unhappy with calling a university a "business"). I've tended to be a little sceptical of fully-fledged enterprise architecture (EA) because it sounds like a mammoth undertaking and the organisations doing it have often been very large corporations.  The two main outcomes of the JISC experiences ar...

Brian Kelly has written a clever post about a couple of April Fool jokes that were published by the mainstream media this year.  Apparently the Times Higher Education supplement suggested that social media use will be included in the determination of university rankings.  Like Brian, I wonder whether this might come to pass sooner than the THES writer seems to think.  I'm pretty sure a Facebook presence is an important recruitment tool.  We use Twitter for emergency alerts.  Our graduation ceremonies are streamed live and on Second Life so that our distance education students can take part.  And my perception is that some universities are doing more than us. Who's the fool now?

I regret that I haven't been able to blog this month.  This isn't for a lack of suitable topics.  It's because I've taken on some extra work to cover for someone who is in turn covering for someone who is leaving. while at the same time negotiating with several people to plan for how to replace that person.  All this has been both complicated and time-consuming, and this blog is one of the things that I've had to drop for a while. Right now, I'm about to head for somewhere warm for a week with the family.  I plan to be incommunicado and forget about work for a few days!

I had a couple of illuminating meetings with Prof Ian Pirie, who is leading a university-wide project to improve how we support students and help them take more control of their learning within the university.  Ian has a bold and wide-ranging plan, of which the Personal Tutors system that we implemented over the summer is just the beginning.  He has been working with sample groups of up to 100 students, of all subjects, years and backgrounds, to find what works for them and where the university falls short.  Key to the project will be improving feedback, while other elements will include giving them a "one-stop shop" for inquiries and giving them better information about their course options.  Existing initiatives such as the Personalised Timetabling project also form part of the vision. To date, I've been somewhat on the periphery of this, although some of my staff have implemented the IT systems.  So I found it really helpful to learn how the work we have do...

We are still near the beginning of our journey into a Service-Oriented Architecture (SOA) although the pace is growing.  This is why I find succinct blog posts from others about their SOA experience to be very helpful.   An example is this one from jdubray . I particularly like his observation about reuse.  He suggests that you won't implement an interface now that accurately guesses what everybody else will want in three years' time.  Instead, people who use the interface now will benefit from the changes and improvements that are made in newer versions over the next three years.

We have a date for our move to new offices.  On April 18th, most of Applications Division will be moving from Old College to two refurbished floors above the Moray House Library, between Holyrood House and the Royal Mile.  The new space will be better equipped than our rather dated offices and will even include a staff room where people can eat their lunch, a luxury that we currently lack. The planning has reached an advanced stage.  Last week we reviewed the specs for the audio-visual kit.  Our new meeting rooms will have wall-mounted display screens, which will make a pleasant change from having to book and set up our portable data projector.  We will also be able to use the displays to join video conferencing calls using Collaborate or Skype. In addition, we will have wall-mounted displays in some of the team areas.  In Development Services, we will use these to show live database and system monitoring, which will help us visualise the behaviour of o...

For a change, I had a week with very few meetings, which allowed me to progress some of the items on my long list of outstanding actions.  One of the things I spent some time on was the reorganisation of our Applications Architecture wiki pages, which have been ably improved over recent weeks by   Richard Good. This work has had rather a long gestation and remains a work in progress but we have reached the stage where we have circulated the link and asked our colleagues for feedback on the formats.   At the current time we are particularly looking to confirm the format for the Data and Service Registry, and for the list of External Standards. We have simplified the top level page, which now links to the following sub-pages: Introduction : What is an “Applications Architecture”, and information about the Governance Group. Principles and Patterns : The core principles of the group and “patterns” of how interfaces should be designed. Data and Service Regist...

It seems simple enough.  The project sponsor tells the business analyst what they want; the business analyst structures these requirements and documents them; the systems analyst translates this into a technical design; the developer implements the design; everyone checks it and then it goes into production.  Only everyone knows its not that simple. The idea of a "User Story" seems simple too.  The project team, which includes someone from the business unit, identify a feature that someone will need in the system.  They write it in a simple format: "As a , I want , so that I get .  They agree how they will know when the feature is implemented satisfactorily.  They give an estimate as to how long it will take, decide its priority, and if the priority is high enough then they implement it. This idea of user stories originated in Agile project methods and have several advantages over more traditional techniques for gathering requirements.  They are wr...

On Monday, undergraduate and taught postgraduate students returning for the new semester were greeted with a new e-mail service.  Using Microsoft's cloud-based system, Office 365, this new service gives students a modern web interface and a maximum mailbox size of 25GB each. The service also provides a new student e-diary. In due course, this will become an important source of information, as further projects will automatically populate students' diaries with personalised timetables and other key appointments.  In addition, students also have access to web versions of Microsoft Word, Powerpoint, Excel and OneNote; and space to create a personal web site. These are currently not explicitly supported by IS; we are simply giving students access to this functionality for them to use if they wish. A lot of work went into this move.  Last semester we moved research postgraduate students onto the staff e-mail systems, as feedback from the schools showed that this was the o...

For the past few months we have been investigating whether Drupal might be a suitable CMS for our university's web presence.  Several people in the university already use Drupal for smaller sites and we use it ourselves in that way.  It is popular and highly flexible.  It has been used for a number of highly visible sites around the world and so would likely handle the number of page hits that our central web site receives. The big question for us was whether the large number of modules that are available for Drupal could be managed in a consistent way across our large, devolved, institution.  The university has over 500 people who can edit some part or other of our central web site and we need mechanisms for managing this access.  We want to be able to share information between different parts of this distributed information architecture, a requirement that is very different from running a more centralised operation.  Meanwhile, Drupal modules are wri...

Over the last month or so we've been busy with our annual planning process. This is when we invite the service owners across the university to put forward proposals for work in the 2013-14 academic year.  Development Services have the task of giving a rough estimate of how much effort might be required for each proposal, so that the service owners, college registrars and heads of support group can decide what would make the best use of our time. This year we have tried to make the annual planning more "light touch".  For my management team, this means that we have given each project a simple estimate of Small, Medium or Large, rather than trying to assign a precise figure.  This makes a lot of sense, as the proposals are usually quite general at this stage and a detailed estimate would require far more time spent in understanding all the details of the potential implementation.  It also means that we can get the estimates done sooner and produce a first draft of th...

Several EDUCAUSE sessions tried to guess how changing trends in both society and in IT will affect the future of Higher Education.  One such was the second keynote session, which combined two presentations and a discussion on the theme of how the worlds of academia and work combine for students.  The point was made that only a third of post-secondary education takes place in universities (in the USA), with the other two-thirds happening in the corporate world.  On a more prosaic note, it was also noted that many students have to work just to support themselves during their degree, which can constrain when they are able to engage with their courses.  Both speakers suggested that a more flexible model of education may be needed, sometimes (often?) in collaboration with corporations. I wonder what my academic friends would say to this notion.  Many of them are strongly opposed to the idea that university education should primarily about preparing people for the w...